Last updated: August 18, 2021
Our specialist team at Sea of White are available to assist you with enquiries and product selections. We understand that sometimes there may be circumstances beyond our control which affect your purchase, therefore please read through our returns policy below.
Damaged or Faulty Goods
Damaged or Faulty Goods must be reported within 24 hours of delivery. Therefore, please ensure you inspect your delivery as soon as if arrives and contact our team immediately to discuss if there appears to have been damage to your goods.
Our team will work with you and please take photos and email firstname.lastname@example.org so we can inspect the damage.
As goods may be stored on building sites or moved around by your trades we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred. It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of Sea of White or our suppliers.
Goods found to be faulty as a result of manufacturing defects are covered by the manufacturer’s warranty and this will be handled by the product manufacturer who provides after sales service support to goods properly installed by a plumber.
Returned items must be delivered to Sea of White within seven days for inspection. Acceptance of Goods, will not necessarily entitle the customer to a credit.
Any Goods returned for warranty claim will only be accepted for warranty replacement credit or refund, when they are processed and accepted by the supplier or manufacturer to the supplier.
Please check your delivery when it arrives and cross reference against your delivery docket. If your order has been incorrectly supplied, please notify us within 24 hours on email@example.com.
Any return of Goods for any reason, including short delivery, incorrect product delivered, or damage, must be returned to our showroom within seven days of the Customer receiving the Goods.
Change of Mind
Please take care when selecting your items, as Sea of White does not cover refunds or exchanges if you change your mind.
If you make a mistake on your order, or want to change a selection, please contact us within 24 hours of order confirmation and we will do our best to accommodate your request.
After this time period, once an order has been placed, it cannot be amended or cancelled.
If you find the product is unsuitable, please contact us immediately. Depending on the product, we may be able to exchange it, and this will be at our discretion; but any return shipping costs will be at your expense, and a suppliers re-stocking fee of up to 25% of the value of the purchased item(s) will apply.
If your item has not been unboxed and packaging remains intact and unmarked, we may be able to return the item for a store credit if notified within 7 days from delivery date.
There is no cancellation, exchange or refund on customised products such as cabinetry and special colour finishes for tapware, accessories, showers, etc. or indent items which are shipped from overseas specifically for your order.
Products sold by Sea of White are covered by the manufacturer’s warranty.
All warranty claims are subject to the manufacturer’s terms and conditions, which also include care and installation instructions being adhered to and require proof of purchase to process a claim. These terms are usually found on the manufacturer’s website including the details of how to make a claim.
Colour finishes vary between manufacturers and may look different on the website than they do in our showroom.
For all colour finishes, there will be some variation between pieces, brands and materials. Display samples and products are only an indication of the colour. Note that organic/unsealed colour finishes are designed to change/patina over time. Small variances will not be grounds for refunds or exchanges.